Refunds and Returns
Cancelling an order
If for any reason you wish to cancel your order, please contact us, quoting the order number, date of order and your name. Please note that in many cases, your order will be picked, packed and dispatched moments after placing your order. If you have received your order and would still like to cancel, please contact us quoting the order number, the date of delivery of the order, the date of ordering & your name. All of which will be on the invoice enclosed within your order.
Under the distance selling regulations, if you are contracting with us as a consumer online you have the right to cancel your contract (order) at any time up to 7 working days after the day on which you receive your goods. All goods must be returned to us promptly in a re saleable condition, i.e perfect, unopened packaging or used in any way.
You are responsible for any costs incured in returning the goods to us and we suggest that you use a method of return with some element of traceability, i.e recorded delivery or parcel carrier. We cannot be held responsible for any losses which occur during transit.
Our Contact Details Are As Follows
Tel: 01522-683460 betwen 9.00am/5.30pm Monday to Friday (except public holidays)
A B Cartridges Ltd
Unit 16 Whisby way Business Centre
Guarantee / Returning Items
We Guarantee every product we sell 100% no quible for 6 months from the date of purchase, (except bankrupt stock items in which the product description clearly states the item is sold as seen. i.e no guarantee on performance of product). In the unlikely event of a product from this company failing to perform as advertised please contact us at the details above to arrange a refund or replacement of the item.
To enable us to process your return under guarantee or cancellation of order rapidly and accurately, please click here to complete the simple returns form and obtain a unique returns number. Please enclose a copy of this returns form with any goods you are returning to us due to cancellation of an order or under the terms of our guarantee. We cannot process any unidentified goods that are returned to us with out identifying paper work.
If goods are being returned through our warhouse in Lincoln, the goods must be returned along with the purchase invoice/proof of purchase from this company. We cannot process any claim under our guarantee without proof of purchase & proof of date of purchase from this company. The purchase invoice provides both of these requirements.